Welcome to the OCSWSSW’s Accessibility webpage – your source of information on the College’s policies regarding the provision of our services to people with disabilities.

Accessibility for All Ontarians

The Accessibility for Ontarians with Disabilities Act became law on June 13, 2005. Under this legislation, the government of Ontario will develop mandatory accessibility standards that will identify, remove and prevent barriers for people with disabilities in the following areas: customer service, transportation, information and communications, built environment and employment.

The Customer Service Standard is the first standard to become a regulation. It came into force on January 1, 2008. The College is required to comply with this standard by January 1, 2012. This standard sets out requirements for the provision of accessible customer service and addresses: policies and procedures, training, service animals, support persons, customer feedback mechanisms, and service disruption notices.

Visit the Accessibility for Ontarians with Disabilities Act for more information.

What Are We Doing to Make the OCSWSSW Accessible?

The College has developed policies and practices that specify how it provides services to people with disabilities. These policies and practices are documented in our OCSWSSW Accessibility Policy entitled Customer Service Policies, Practices and Procedures.

View the Compliance Report which confirms that the College is in compliance with the Customer Service Standard of the AODA. The next report is due December 31, 2014.

To obtain a copy of the College’s Accessibility Policy or other College documents in an alternate format contact a College representative at accessibility@ocswssw.org.

Please contact the College at accessibility@ocswssw.org if you require disability related accommodations.

Questions and Feedback

If you have a question or want to provide feedback contact a College representative at accessibility@ocswssw.org, or call (416) 972-9882 x207 or 1-877-828-9380 x207. The College representative will review your question, provide information and/or direct you to the appropriate resources depending on your need.

The College is committed to service excellence and welcomes your feedback.