The College’s complaints process is designed to protect the public by assessing and responding to concerns and complaints about the conduct of College members.

The complaints process is intended for members of the public who wish to make a complaint about the conduct of a social worker or social service worker. If you are an employer, third-party service provider or health professional, please consult the section on filing a mandatory report.

In order for a complaint to be assessed, it must be submitted to the College on the Complaint Form*. However, before you make a formal complaint to the College about social work or social service work services, you may wish to discuss your concerns directly with the social worker/social service worker or the employer. Prior to filing a complaint, individuals are encouraged to review the instructions for filing a complaint and consult the FAQs to gain a better understanding of how the complaints process works and consider whether it is the best way to respond to their needs.

The College has prepared a downloadable brochure that contains important information about the complaints process.

Although every effort has been made to ensure that the information is accurate and current, it is not intended to be an exhaustive summary of the complaints process. For comprehensive information about the College’s complaints process, please consult the Act, the professional misconduct regulation and relevant College bylaws.

Relevant Documents

Complaint Form
Please Note: The OCSWSSW Complaint Form is a fillable document. Should you wish to fill the form online, you must first download it to your computer. You must then fill out the information on the form, print a copy and sign the form before mailing, faxing or emailing it to the College.
How to File a Complaint
OCSWSSW Complaints Process Brochure
Excerpt from College Bylaw #1

For more information on the College complaints process, please visit the FAQs